I Had More Than 4 Passengers| Now What😐
Last Updated on March 14, 2017 by Rideshare Community Support
As you know, XLs are eligible for both X and XL rates – same as SUVs are eligible for both Sedan (UberBLACK) and SUV rates. When riders request an uberX or Sedan (up to 4 passengers), Uber do their best to honor that rate request. However, sometimes a rider will have a larger party going over the passenger limit of 4.
When this happens a driver has two choices:
- Ask the rider to cancel the trip and re-request under the correct vehicle type
- Inform the rider that they will be more than happy to take their entire party, but an upcharge under the correct vehicle will apply
Platform Setup: Remember, you can only request an upcharge if you are already setup to drive both X and XL or Sedan and SUV. If you are only an uberX driver, but drive a vehicle that can hold up to 6 people – you still would not be able to claim the upcharge.
In this particular case, you would need to have Uber upgrade your vehicle class to the uberX and XL platform. Then going forward, you will be able to get paid for any upcharges. Same goes for UberBLACK Sedan drivers. Normally, Uber is pretty good at setting drivers up on both platforms if they are eligible without them even asking.
I Had More Than 4 Passengers
Checking Car Type: If you want to check the vehicle type requested before accepting a request, you can check above the rider’s name in the driver app, there you will see the vehicle type requested by your rider (i.e. “X” or “Black Car”). Also, once the request is accepted, you can select the “i” on the screen and it will display the vehicle type.
Safety First: If the client has more than four people and requested an uberX or BLACK, and your vehicle can only hold up to 4 riders, you can ask them to cancel the trip and re-request as XL or SUV. You should not be letting more people ride than your car can legally seat in seat belts.
Avoid Fraud: Although it might seem easy to request an upcharge and get paid, reporting false claims is an easy way to get your account DEACTIVATED. Uber keeps up with your upcharges claims, and they also watch closely the amount of rider disputes they receive from those claims.
If Uber gets a lot of push-back especially from some of their veteran, loyal passengers that they did not have more than 4 people – then it’s pretty clear that you are making false claims.
Uber understands that passengers can lie just to get out of paying, however, if almost all your upcharges are being disputed – something ain’t right. On occasions, Uber might not deactivate your account, but instead will not honor any more of your upcharges claims. Which still sucks for you.
Nonetheless, if you had more than 4 passengers and you are listed to drive XL or SUV, please log-in to your account here so you can be fairly compensated. You need to provide the trip ID and number of passengers.
Page Updated: 3/05/2017
I Had More Than 4 Passengers. Help!