Uber Driver Fare Adjustment On Old Trips
Last Updated on August 25, 2016 by Rideshare Community Support
Partner Issue: ★Uber Driver Fare Adjustment| Old Trips★
In some instances, Uber might pay a partner driver out too much money. Resulting in a nasty fare adjustment from a trip they took a while ago. Adjustments made during or before the pay week ends is not that confusing. Especially, if the driver is closely mentoring his trips and catch anything that needs to be followed up on right away. Frustrating, but not that confusing like the adjustment for much older rides.
°Adjustment To Old Trips: It’s the fare adjustments made to trips from previous payment cycles that upset many drivers the most because this cause an inaccurate change to the gross fare that is listed on their next payment statement. This will cause confusion for the partner and Uber understands that. However, (unless updated) the correct gross fare should be located above all of the trips completed during that payment cycle.
°Not All Adjustments Are Bad: Keep in mind that not all fare adjustments means that Uber is subtracting from the driver’s earrings. They could be very well adding to their pay also. Like adjusting for cleaning or damage fees.
But if a trip paid on a prior invoice was adjusted (up or down) on a later invoice, the driver might have a hard time finding out the discrepancy.
°The Confusing Part: The problem is that the “NOW” invoice may include the original fare (before adjustment) of the trip which was adjusted in the “Gross Fare” total at the very top, even though the driver received the payment for that amount on a prior invoice. It also includes the Uber commission on the original (pre-adjustment) fare in the “Uber commission” total at the very top, even though Uber already charged the driver that fee on the same prior invoice.
°Seeing The Correct Total: If the partner look at the Summary section under Driver Details, they will see the correct numbers for the week, which appropriately account for the adjustment up or down of a prior trip. The “Total Payment” in that section plus or minus any “Misc Payout” at the very top should equal the deposit amount which the driver see in the invoice as well as in their bank.
°Top Adjustments: The most two common adjustments that decreases a fare is for inefficient route and cash exchange. Sometimes a rider want notice that they have been over charged until days or weeks later after the partner has already been paid. At that time, they will write in to Uber disputing the charge.
°Being Proactive: Since drivers are independent business owners leasing the Uber app, they should monitor/audit their account daily. They should get in a habit before going to bed do a quick scan over their back-office. That way, if they need an explanation for an adjustment or an adjustment was made in error that can follow-up on it and get everything sorted out hopefully before that week’s pay period ends.
Quick Conclusion: In this industry there is a huge possibility that a fare that was paid out to a driver weeks prior can end up being reduced because of an adjustment. If the fare is adjusted down, then the over-payment amount will be taken from the partner’s current pay. If the adjustment made was an increase, then the partner will see the extra money added to their payout instead.
If you need to speak with someone about a fare adjustment you see on your account, please contact support@uber.com. Make sure you provide them with the trip ID for faster processing.