Uber Cleaning Fee Request & Damages
Last Updated on July 26, 2021 by Rideshare Community Support
To file an Uber cleaning fee request claim, please read the details and information carefully on this page if your rider has made a mess in your car that requires extensive cleaning/repair and stops you from taking subsequent rides. Uber will do everything they can to help you. Uber also may be able to offer you a flat rate fee in some situations (a “cleaning fee”).
First, please provide a photo of the mess together with the receipt for the cleaning service within three business days of the trip to seek a cleaning reimbursement. To be valid, a receipt must have the following information:
-The service’s date (must be within 3 days of the trip where the mess was made)
-Specifications of the service (consistent with the type of mess in the submitted photo)
-Service provider’s phone number and address
Please note that receipts and photo(s) of the mess are required for Uber to issue the applicable flat rate price for mild to moderate messes and incidents that require cleaning between the window/door or air vents (as specified in the flat fee guide below).
Cleaning fees will be paid to you based on the eligible amounts shown in the flat fee guide below, not the amount on your receipt.
Also, keep in mind that Uber will not reimburse you for cigarette smoke. So, it’s your responsibility to let riders know that smoking of any kind is NOT allowed in your vehicle. It’s also a good idea to post a sign up in your car that says smoking is prohibited.
If your vehicle was damaged beyond regular wear and tear as a result of an incident involving a rider, you must let Uber know.
Depending on the extent and nature of the damage, you may be eligible for an inconvenience fee of up to $250. Uber might be able to help you with an insurance claim as well.
Please provide the following information to assist Uber in determining if you are eligible:
- A thorough account of the occurrence that resulted in car damage. Uber needs a detailed description.
- Within three business days following the trip, take three images of the damages from multiple viewpoints (3 pics from different angles).
- Within 5 business days of contacting support, a professional repair estimate/receipt
To be valid, an estimate/receipt must include the following information:
- The shop’s name, address, and phone number
- The estimate or service date, which must be on or after the trip linked to the alleged damage.
- The vehicle’s year, make, and model
If you are unable to fulfill these deadlines or present inadequate information, you may be ineligible for an inconvenience fee.