?How Does Uber Work For Passengers?| Quick Guide
Last Updated on February 8, 2018 by Rideshare Community Support
Question: How Does Uber Work For Passengers?
Answer: Uber is an app-based car service (similar to a yellow TAXI) that allows potential riders to request private drivers via smart devices like Android and iPhone. The service makes use of dispatch software to send the passengers the nearest drivers to their location. In order to get started using this new age technology, the rider will need to first setup an account. Uber currently accepts most credit/debit cards, PayPal and Apple Pay just to name a few.
Although similar to a TAXI, this is not your typical cab service, Uber company sends you a private driver driving sedans like a Toyota Camry to SUVs like Ford Explorers.
This is just their economy-standard service. Some cities have professionally licensed drivers who drive anything from a Mercedes Benz to Cadillac Escalade.
Not all cities will have the same service available, you can look at your app and see what options you have.
Here are the most common services:
| uberX: Cheapest car service – fits up to 4 riders | uberXL: Cheapest SUV service – fits up to 6 riders |
| uberBLACK: Luxury car service – fits up to 4 riders | uberSUV: Luxury SUV service – fits up to 6 riders |
Payment
The service has a cashless solution, which charges passengers directly to their credit card on file within their account. However, some cities will allow riders to pay with cash. If that is an option, they will see it in your app. Tipping is not required or will be included in your fare, but if you think the driver did an excellent job then you should consider tipping. However, with UberTAXI you can set a gratuity percentage via the app.
Conclusion:
If Uber is available in a rider’s city, they can request a ride and once a nearby driver-partner has accepted their request, the app displays an estimated time of arrival for when the driver will arrive at the rider’s location.
The app notifies the passenger when the driver is about to arrive. In addition, the app provides information about the driver who is coming to pick up the customer: including first name, license plate number, and vehicle type. Likewise the driver will get basic info on the rider like first name and photo if the rider has one uploaded. This information helps both the driver and the passenger connect at the pickup location with ease.
Contact Phone Number
At this time Uber do not have a number for their customer to call. If you need any assistance Uber can be reached via email. You can log-in to your account at https://help.uber.com/ or select ‘Help’ via the app to speak with a representative.
According to Wikipedia, the app was available in more than 633 cities and 66 countries worldwide back in August 2016.
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