Concern: Uber Service Animal Policy

Answer: Uber understand serving riders with disabilities can be intimidating or frustrating, especially if a person’s disability is not immediately visible. However, denying a rider with a service animal could put your Uber partnership at risk. That’s why it’s imperative that you know how to handle service animals in the future. Because through the Uber platform, drivers are providing new flexibility and freedom to people with disabilities that they’ve never had before.

As you may know, according to the ADA, allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. You can read more about this here.Uber Service Animal Policy

If a driver is unsure, they may ask the rider who has the animal if it is a service animal required because of a disability. If the rider says no, the driver can absolutely deny the ride. If this person says yes, the law requires the driver to provide transportation to them. Please note that by law a driver cannot request paperwork or any other proof of a disability or that the animal is a service animal.

However, you are also able to ask what service the animal provides. You may not ask what the person’s disability is. You can read about this and more here.

Please know that Uber do NOT have an official policy on service animals, however, they do expect partners to comply with all state, federal and local laws governing the transportation of riders with disabilities. A transportation partner’s violation of the laws governing the accommodation of riders with disabilities, including with respect to the use of service animals, constitutes a breach of the parties’ Licensing Agreement and may result in permanently losing access to the Uber platform.
If the animal make a mess, regardless service animal or not – Uber will still process your cleaning fee claim when you report any incident that resulted in a mess or damage.

We hope you now understand the importance of serving riders with disabilities and following all the legal requirements of the Americans with Disabilities Act.


http://Ucustomersupport.com/wp-content/uploads/2016/02/Uber-Service-Animal-Policy.jpghttp://Ucustomersupport.com/wp-content/uploads/2016/02/Uber-Service-Animal-Policy-150x150.jpgRideshare Community SupportDriver PoliciesUber Service Animal PolicyConcern: ★Uber Service Animal Policy★// Answer: Uber understand serving riders with disabilities can be intimidating or frustrating, especially if a person's disability is not immediately visible. However, denying a rider with a service animal could put your Uber partnership at risk. That's why it's imperative that you know how...Rideshare Support Community...