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Uber Driver Payment Problems

By Rideshare Community Support / Published on Monday, 15 Aug 2016 05:29 AM / Comments Off on Uber Driver Payment Problems / 1338 views

Driver Concern: ☀Uber Driver Payment Problems

A lot of what seem to be payment problems comes from drivers not understanding how Uber’s payments work in the first place, unfortunately. Don’t worry, we will do our best to break this down for you.

If you can understand some of the key basics about the rideshare app driver payment, then you probably will find that there really isn’t a problem as you thought it was.Uber Driver Payment Problems

Lets look at a few things here…

If you are expecting your pay before Friday:
Payments are deposited directly into your bank account, but some banks take a little bit longer to process deposits, so it is normal if you don’t see your deposit until Friday evening.

Just because you know someone else who received theirs before Friday doesn’t mean that you will.

Daily Pay:

Great news! Uber now offer the option for drivers to get paid daily via a feature called Instant Pay! If you have been driving for Uber for at least 2 weeks and have taken at least 25 trips within a month, you might be eligible. Other restrictions may apply. Normally, Uber will contact you and let you know if you qualify. However, you can always contact Uber and inquire about the Instant Pay program.


Uber Driver Payment Schedule Process Explained:

Uber calculates payments on a weekly cycle, which begins at 4:00am on Monday and goes to 3:59am the following Monday.

This means that any trip taken on Monday after 4:00am will appear in the following week’s payment statement.

If any trips are completed after the cutoff time, then those trips will appear on your next week’s statement.

Some trips can take 24-48 hours to show up on your statement so please don’t confuse this by thinking you have missing trips.

Monday: Current -payment cycle ends and new one begins
Tuesday: Your statement is added to your dashboard at partners.uber.com
Wednesday: Payments are processed in the evenings
Thursday: Payments are deposited on this day, however, you likely want see it available until Friday morning.

You will see any guarantees or incentives listed under miscellaneous or other payment.

Uber charge drivers a 20% service fee on each trip. This is very important to remember when calculating your total payout out. Otherwise it will not be accurate.

You can also see a rolling payment statement at partners.uber.com. These statements include your fares and reimbursements for tolls.


Common Uber Payment Problems

Your Deposit Failed:
This could be because you did not enter the correct checking account info via vault.com. Please head over there and update your info asap.

You Didn’t Provide A Checking Account:
In order to receive payment, you must have a valid checking account. A savings or other account type won’t work at this time.

NO Money Is Owed:
Sometimes there could be a possibility that you are not owed any money. This can be especially true if you are still paying off your phone deposit, data fee(s), etc.

Wrong Timing:
Some drivers seems to get the pay schedule wrong. Depending on your bank, you might receive your pay early, however, most drivers don’t receive their pay until Friday.

Getting Paid Daily: Here’s another alternative to receive daily payments – no more waiting till Friday. If you are interested in getting paid per day, you need to learn more and sign up for the DailyPay program.

DailyPay is working with Uber to pay drivers out daily. This is done by verifying your earnings with Uber and processing your payment so you can get paid within 24 hours.

Update 10/2016: This particular program ‘DailyPay‘ is no longer accepting new applicants.

Conclusion – More than likely you fall within one of these categories and this should give you a better insight on what could possibly be going on with your pay. From time to time, but highly unlikely – there may be some sort of internal problem that has caused a delay with payments. If that ever is the case, Uber will reach out to you and be transparent as possible about the situation at hand.

Nonetheless if you are still unsure of any issues pertaining to your pay, please contact Uber directly for assistance at help.uber.com.

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