Uber Customer Service in 2018
Question: How can I reach Uber Customer Service?
Answer: For riders Uber customer service can be reached either via the app by tapping the ‘Help’ tab or by going to help.uber.com. Uber do not provide phone support at this time. When Uber first started out that had open email addresses that both riders and drivers could just email them at any given time. Millions of riders and drivers later and people emailing them that were not even using the app – this became a bit overwhelming and needed to be fine tuned. So Uber blocked those emails from receiving incoming messages. Now the only way you can reach them is via the app or logged into your account online.
If you are a driver, you should be able to get help directly from the app too or you can go here. Drivers also have the option to have phone support and in-person support at a Greenlight location. Drivers can reach Uber via phone by tapping help in their app, tap the phone icon located in the top right corner and then tap call support.
Remember guys leave the attitude out when speaking to customer support. The agents are there to help you out and speaking rudely will not make matters any better.
Do yourself a favor and be pleasant as possible so you can get the help thagt you need. As we mentioned above, Uber does not have a phone number for you to call, sorry, you must contact them via email.
Rider Receiving A Phone Call
On some occasions if the issue cannot be resolved through email the agent might ask can they call you. Most if not all Uber agents have the capabilities to call riders and drivers. There’s just not a direct number to reach them on the front end.
Remember the agent on the other end likely have the power to credit or refund your account and resolve most issues without a manger approval.
Remember, it’s not what you say, but how you say it.:)
Communication is all about your deliver – it’s fifty-fifty. It’s alright to vent your frustration just don’t offend anyone and go too far!
Below are some short examples of what to say:
☛Hey, for some reason my first time free ride promo didn’t apply. Could you look into this for me? Thanks!
☛Hello, I just got my receipt and I see I was charged for a trip that should have been free for inviting my friend John. Not sure what happened because am sure he used my invite code. He took his first trip last week.
☛Hi, I love Uber and all… but today I took a ride and didn’t get my free trip. What’s up with that? Can you help me out?
☛Hey! I am sooo pissed right now. I just rode with Mike and he said my first trip would be free, instead I was charged. Help!