Community Question: What is Uber cleaning fee?

Answer: A cleaning fee is when a rider makes a mess or damages to a driver’s car. If this happens, the Uber driver will submit a claim to Uber, Uber will assess the mess/damages and in return charge the rider a fee. 

Depending on the severity, the rider can be charged as much as $150.00.

Many people might not be aware that Uber does charge a cleaning fee if they make a mess in their driver’s car. Uber fee is set as:

$20.00 for small mess
$40.00 for small amount of vomit or spills
$80.00 for larger amount of vomit, food, spills – hard to clean stuff
$150.00 for massive vomit or body fluids that may require professional cleaning

This is a charge on top of your initial fare.

Uber Charge A Cleaning Fee
Uber no longer charge $50-$200 for cleaning fees. $20.00 to $150.00 is the new range.

You will be charged sometime after your ride has ended. Uber will send you an updated receipt of the new total including the cleaning fee.

We know you might be wondering, how does Uber know to charge me? Well your driver submit photos of the mess you made and send them into Uber for reimbursement.

At this time, Uber does not require drivers to submit a receipt of the cleaning bill in order to be compensated. All is required are photos, unless Uber request otherwise.

It’s important to note that not all cleaning will require professional cleaning. Therefore a receipt would not always be applicable. Some drivers have been driving long enough to know how to clean their vehicle themselves. So if you think you can write Uber and request that they show you a receipt of the cleaning bill, well, you will not get one.

However, no matter if it was done professionally or not still doesn’t exempt you from paying the driver. The most expensive cleaning bill is for body fluids. If you or someone in your party vomit, pee in the car, etc., doing your trip – then you can expect a charge of $150.00 on top of your trip’s fare.

Uber Cleaning Fee Tip

▸Tip: If you make a mess it might not be a good idea to try and hush your driver by offering them cash upfront. The problem here is that even though you might pay them it doesn’t keep them from submitting a cleaning reimbursement request to Uber. Therefore, you will be billed twice. And Uber normally cannot take your cash payment into consideration. With that being said, you can avoid being scammed by keeping your money and wait to hear from Uber.

What happens if you do a chargeback with your bank? Well, your account will be banned until you repay the fee.

Understand that Uber has every right to charge a rider when a mess has been made in the driver’s vehicle. It’s a huge inconvenience and a lot of time the mess or illness that was made will result in the driver going offline not being able to take any other riders until their car is clean and free of any smell. In some cases, the driver will not be able to drive again until the next day or so. This means that the driver has lost revenue due to this unfortunate event.

Oh, and Uber cleaning fee applies to children and pets too! If your child or pet has an accident in the vehicle, you are also responsible.

☛ Update: We forgot to mention that if you split fare with some friends and one of them make a mess in the Uber vehicle, you all will have to split the cleaning fee. Uber will not bill one rider on a split fare for a cleaning, everyone is getting charged. So don’t even waste your time snitching to Uber that it was your friend who made the mess. There’s nothing they can do. Your best bet is to work it out with your bestie and get your money back from them.

☛ Update: Uber drivers have a certain amount of time allotted to request reimbursement, which is 48 hours as of now. After that time, the driver will not be compensated and you will not be charged. 
Page Updated: 2/18/2017
Uber Cleaning Fee! Help!

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