Rider Issue: Uber Charges On My Credit Card|Today we will talk about some possible reasons why.

Community Response: If you are seeing charges on your credit card, the first thing you should do is log-in to your online account and see can you match the charges up against any recent past trips.

Checking Your Account: Make sure you look at the trip details like the driver(s) info and the pick-up or drop-off locations. This should jog your memory. If you don’t recognize the driver(s), but the addresses ring a bell, then it could be possible that a friend or family member has taken the ride under your account. Uber Charges On My Credit Card

Someone You Know Took The Trip(s): We know you probably thinking, “How could they have access to my account?” Well, quite easy if you have signed into your account before on a device they have access to also and may have never signed out or your login information was saved.

Kicking Them Out Of Your Account: The fastest way to kick any unauthorized person/device out of your Uber account is by changing your password. That simple.

Don’t See The Charges: If you are unable to match the charges against any recent trips, then it’s either one or two things going on here – you are being billed for an old trip that was never paid (see next point) or your credit card is attached to another Uber account.

Being Billed For Old Trips: On some occasion, Uber might have had trouble billing a trip or two from weeks ago. I know this can be frustrating, but more than likely your financial institution declined the charge at that time – very possible. When this happens, Uber billing system will try to get the fare paid and unfortunately this could be weeks later. Which can be confusing – we understand. Nonetheless, an agent would be able to verify if this is the issue or not.

Do Not Have An Uber Account or Charges Not On Your Account: If you do not have an account with Uber or your have combed through your trip history and could not find the charges(s). Then it’s time to get Uber involved. Uber will be able to trace and investigate the unauthorized charges for you.

In order to trace any charges, you would need to email customer support and provide them with the following information:

1. The date of each charge

2. The exact amount of each charge

3. The type of card

4. Just the first 6 and last 4 digits of your card (To protect your information, please do not include your full card number.)

5. The expiration date for your card

Resolution Time frame: Once this information is sent over, Uber normally will get back to you within 24-48 hours. However, we recommend still checking around with anyone else who could “possibly” have access or knows your card details.

Getting A Refund: Depending on the situation (because not all are the same) Uber might issue you a refund or advise you to dispute the charge(s) with your credit card company.

Revealing Who Used Your Card: We know you might be anxious to know who did this to you, however, due to Ubers’ privacy policy they will not disclose of that person’s name or any account information.

Page Updated 2/7/2017
Charges On My Credit Card. Help!

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