Rider Issue: ☀Uber Charged Me 5 Dollars!

Updated 1/2017:
There seem to be a bit of confusion when it comes to the $5.00 charge that some riders get from Uber on occasion. The only logically explanation for this (if it was not the cost of a trip) is that you are being billed for a trip cancellation.

If your driver waited at your pick-up location for over five minutes, you will be billed a $5 or $10 cancellation charge. However, in some cities you will be charged the fee if you cancel 2 minutes after you have requested the ride and your driver is en-route.

For UberPool trips, you will get charged if you cancel anytime after the driver has accepted your request. Or if the driver waits at your pickup location more than 2 minutes, the fee will apply.

The fee varies depending on the city you are in.

Since drivers make a commitment to riders when they accept your request, after the five minute wait Uber charge a cancellation fee to fairly compensate the driver for their time and cost.

Below are some common questions regarding the $5.00 or $10 fee:

How Do I Get A Refund?

If you are entitled to a refund (depending on your situation) Uber will usually apply a credit to your account. That credit you can use towards future trips. Other times they might refund the actual dollar amount back to your credit card or the payment method that was billed. You can request a refund here. Stroll to the bottom of the article on that page to sign into your account for assistance with this issue.


What If My Driver Didn’t Wait 5 Minutes?

If your driver didn’t wait 5 minutes and cancelled within 5 minutes, the system will not charge you.

On the other hand, if you are in a city where you only have a 2 minute grace period that is a different story. You will need to check and see your specific city policy with Uber.

Nonetheless if the driver left your location before 2 or 5 minutes, please let Uber know.


I Paid My Driver Cash For My Trip.

If you paid your driver cash, Uber normally will refund or issue a credit. Remember, Uber has a NO cash policy. Therefore you shouldn’t be paying your driver cash unless you are in a city that has cash transactions.


I Did Not Request An Uber!

Then, you might want to change your password ASAP. The only way you are going to be charged is if there was a ride request sent from your account. Changing your password will kick out all other unauthorized devices.


What If I Accidentally Requested The Uber?

Accidents can happen. Unfortunately, that would not remove the responsibility of paying the $5. However, you can try contacting Uber and explain your situation and they might or might not refund the fee.


I Called My Driver Within Minutes and Told Him To Cancel The Trip.

Your best bet would have been to cancel the trip on your end. Just because a driver said they would doesn’t mean they would cancel the trip right then and there.


I Made a Mistake And Cancelled My Trip, But I Still Took The Ride With The Driver.

If you cancelled the trip by accident and still ended up riding with the driver. You might be due a refund or credit. Did you re-request the driver after you cancelled the first one? If there is no record of you taking the trip with the driver in the system, then you likely will be billed the correct amount for the actual trip you did take.


I Cancelled The Trip Because The Driver Vehicle Didn’t Match My App.

This is a great reason to cancel, as Uber takes safety seriously. You should report this to Uber ASAP. They will issue a refund or credit.


I Thought My First Cancellation Was Free?

This was city specific at one point. Not all cities first cancellation were waived.


What Is The Cancellation Policy?

▸If you cancel before 5 minutes, no cancellation fee will apply.
▸If you cancel after 5 minutes, a cancellation fee will apply.
▸In some cities if you cancel after 2 minutes while the driver is en-route, the fee will apply.
▸For UberPOOL, you are charged if you cancel after the driver has accepted your request. Or if the driver waits more than 2 minutes for you at your pick-up spot.

http://Ucustomersupport.com/wp-content/uploads/2016/08/Uber2BCharged2BMe2B5.00.pnghttp://Ucustomersupport.com/wp-content/uploads/2016/08/Uber2BCharged2BMe2B5.00-150x150.pngRideshare Community SupportRider PoliciesCancellation,Charged 5 DollarsRider Issue: ☀Uber Charged Me 5 Dollars!☀ // Updated 1/2017: There seem to be a bit of confusion when it comes to the $5.00 charge that some riders get from Uber on occasion. The only logically explanation for this (if it was not the cost of a trip) is that you...Rideshare Support Community...