Community Question: What is Uber Cancellation Policy?

Answer: Uber has a cancellation policy in place and for good reason. Why should a driver not be compensated for their time wasted driving towards your location only to get notified that the trip was canceled? We don’t think about those small things when we are upset because we got billed a fee for cancelling. But it’s only fair for a driver to get something out of the deal. Right?

Uber said that they understand that sometimes a rider might have to cancel. And they try to make it easy for us to do in the event we need to. Therefore, the #1 Rideshare app gives all riders 5 minutes to cancel a trip. After 5 minutes, you will be billed at least $5 inUber cancellation policy some cities $10.

After all, remember that your driver made a commitment to come get you and thus just wasted time and money. So yes, a cancellation fee will apply.

You can try contacting Uber customer support crying that you canceled within 5 minutes, however, they can see when you canceled. So instead of telling lies, just apologize and ask for a credit or something. It’s normally up to the agent if they feel you are worthy of being credited or refunded.

So always be nice because likely it’s your fault anyway. Also if you are always writing in asking to be refunded for cancellations don’t be surprised if you don’t receive one.

Habitual offenders will eventually have their account flagged and sometimes banned if it seems as if you don’t have any real intentions on using the service. Yep, that can happen!

✏ How Do I Cancel An Uber Ride:

Just in case you don’t know how to cancel a trip – all you need to do is hit or slide the bar located at the bottom of the app and select ‘Cancel trip’ and that’s it!

There are some reasons that you will automatically get refunded the cancellation fee.

One reason is if your driver is not on time to pick you up. Let’s say the app gave an ETA (estimated time arrival) of 10 minutes but you been waiting 15. Well yes, you will be charged a fee, nonetheless Uber’s customer service will be able to waive the fee for you as they can see that the driver missed their ETA.

The second reason could be that the driver made a mistake and picked up the wrong rider. And instead of letting the trip run its course, you cancel the trip. Which we recommend that you do. Therefore, you will see a cancellation charge and in most cases a small bill for the trip also. If you cancel right a way don’t worry the entire bill shouldn’t be much, however, you will need to contact Uber and request a refund because the driver picked up the wrong rider. Certainly it’s frustrating and annoying for a driver to pick-up the wrong passenger but let’s not forget that drivers are not prefect and mistakes can happen.

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