My Uber Account Is Waitlisted 😢
Driver Question: ★ 2017 My Uber account is waitlisted, why?: Unfortunately, an account going into the waitlisted status happens very often. A lot of times, you can get your account back active with little effort.
Answer: Waitlisted is the ubernology to describe an account they have put on hold for some reason. A lot of times waitlisted is done so Uber can get the driver’s attention. Normally the driver will reach out to Uber and then they will let them know what the problem is. Uber usually reach out to the driver first before placing the account on hold.
Waitlisted is different from being rejected. The rejected status means that you are likely done for good with Uber and can no longer drive. However, some stuff we have listed below can lead to deactivation. You should take a look at these before contacting or responding to customer support about your account.
Top reasons for an account to become waitlisted in 2017:
☛ Documents: Your document(s) has expired and need updating – This is an easy fix. Just send your updated document to Uber. They should have your account reactivated within 24-48 hours unless there is an issue with your document.
☛ No U Sign – If you are in a city that requires you to have the “U” Sign trade dressing in your vehicle and you do not. If this is you, you need to head to your local Greenlight location and pick one up. Or, click here to request one online. If you do have a U Sign already, but been deactivated because of it. It could be you do not have it up in the correct location(s) or forgot to put it up. If you get a ticket because you did not have your U Sign properly displayed – Uber will not be responsible.
☛ Accept a Street Hail – You are NOT allowed to solicit rides or take riders via street hailing. Therefore it is against the policy of Uber for you to take trips/riders that did not naturally come to you via the app.
■ You see someone trying to flag down a TAXI and you approach them and convince them to use Uber instead and ride with you.
■ You exchange personal contact info with riders so they can specifically call you to prearrange rides.
☛ Refusing Service Animals: Some drivers seem to think just because they are not employed by Uber, they can refuse certain pets. There is some truth to this, but it’s important to know the difference.
Yes, a driver do NOT have to let a person with their cute little Poodle or Persian cat ride just because the owner would like it to.
However, if a rider identify their animal as a service pet, then by law you must allow the pet to ride.
The law doesn’t care that you are allergic to dogs or terrified of them. Drivers cannot refuse no service animal. If this is something you cannot deal with then you might not want to work in this industry any longer.
☛ Excessive Cancellations: Believe it or not Big Brother Uber is watching and for good reasons. If you are a driver who think they can pick and choose their rides by cancelling on riders – think again. Excessive cancellations on your record will get you deactivated and possibly deactivated forever.
☛ Reckless Driving: One thing you should learn quick about Uber’s riders are that they are going to report the good and bad stuff drivers do. If reports come flying in that you are driving like a bat out of hell, you can expect your account to be shut off until you get your act together.
☛ Discrimination: Uber has been slammed in the media pretty recently with claims that drivers cancel on African American riders at a higher rate than any other race. This is not acceptable. If you have a certain class of people you would like to work with, you might not want to be a rideshare driver.
☛ Lost Items: Sometimes a rider lost item not being returned can get your account waitlisted. If a rider or Uber cannot get in contact with you, then you can expect this to happen. Once the issue has been resolved Uber will re-activate your account.
☛ Wrong Driver: A rider wrote in and said someone else was driving your vehicle – Uber will waitlist you first, but pending the investigation this can lead to permanent deactivation.
☛Passenger In Vehicle: Drivers are not allowed to let friends or family members ride with them while picking up passengers on the Uber system.
☛Wrong Vehicle: You were driving a vehicle other than the one that was approved on your account.
☛Accepting Cash: A rider wrote in and said that they paid you cash – If a rider said they paid you outside of the app, Uber will sometime put your account on hold if they cannot get a hold of you via phone or your don’t respond back in a timely manner via email. Accepting cash outside the app can get your account indefinitely rejected if Uber gets at least 3 complaints.
☛Fender Bender: A rider reported you was in a car accident – Uber cannot allow you to remain driving if your vehicle has been damage in any way. If you deny being in an accident, Uber might request you to take your vehicle by a local office to have them inspect it. If you were in an accident, then you must fill out an Incident Report Form
☛Mechanical Issues: A rider wrote in and advised that your seat belt didn’t work. Or, maybe your door handle is broken and they couldn’t exit your vehicle easy, the air conditioner not working, etc, etc. Uber will put your account on hold until the problem is fix.
☛Pending Application: Another reason could be that you are not yet a driver, but maybe applied a while ago. After a certain amount of time Uber will waitlist your account. If you would like to finish the application process, you would need to contact them and request the hold to be lifted.
Certainly, there are many reasons your account could be placed on hold, however, these are the most common ones. Please understand that some issues may cause your account to be permanently deactivated upon completion of Uber’s investigation.
Page Updated 2/13/2017
Account Waitlisted. Help!