Today’s Topic: ☀Uber Driver Denied Due To Errors On Background Check☀

Uber requires all drivers to meet the safety and background check standards when they apply for a job with them. This is done through a third party company, last we checked Uber uses Hirease & or Checkr to process their BUber background check errorGC (background check).

Applicants must provide their full government name, addresses, drivers license and SSN online. Once the potential driver consent to the check, the 3rd party company then uses all the submitted information to run a social security trace to identify and verify the information provided and associated with the applicants during the past seven years.

They also use the submitted information to conduct the applicants’ criminal background check in a series of national and local databases for the last 7 years.

What The Background Check Looks At:

The background check looks at multi-state criminal database, federal courthouse records, and county courthouse records going back seven years. The checks also look at motor vehicle records, national sex offender registry and social security trace going back seven years.

What It Takes To Pass:

• At least 1 year of USA driving experience
• A clean MVR, you shouldn’t no more than 3 incidents within the past 3 years.  DUI and reckless driving is an automatic fail.
• A clean criminal background check – any felonies or misdemeanors involving violence, drugs or theft within the last 7 years are all an automatic fail.

Setback of Uber’s Background Checks:

Note: If you think there was a typo made in the information you submitted (name, SSN or DL), please contact Uber so they can have it corrected and resubmit. If they have wrong or incomplete data on you, then your report will not be accurate.

As stated earlier, Uber requires all drivers to pass criminal background check in order to drive for them. However, we have found that some drivers may be denied the opportunity due to errors on their background check.

There may be a possibility that the applicant’s information that the Third Party Company received back is not accurate. Sometimes local and national databases may pull out incorrect data, making the entire applicant’s background checks to turn out as problematic.

If there is an offense which was not cleared from the database more than seven years since it was committed, this might be the cause a driver is denied employment by Uber. The databases pull out that data, but with incorrect dates. The information is then included in the report that is submitted to Uber causing Uber to reject the driver. 

Keep in mind that, if you have been accused of a crime, but you have not been convicted, the pending charges will also show up on the report of your background check. Uber can see that information and therefore deny you to drive for them.

Victim Of Inaccurate Background Check:

If you are denied the opportunity to drive on the Uber platform because of errors on your background check, don’t lose hope. Today’s background checks are not as accurate as you might think they are anyway. There are things you can do if errors on your report are not favoring you. If there is an offense that has not lasted for seven years since it happen, it is recommended you wait for the period to elapse before you apply for a driver’s career at Uber. Unless you can check on getting it expunged off your record. Expungement means they will wipe the charge clean off your record.

However, if there is an offense which was not cleared from the database more than seven years since it was committed, Uber may still have a good reason as to why they are rejecting you. You can try emailing Uber’s support to ask them why they are rejecting your application, but they will not be able to give you detailed info pertaining to the report.

Your best bet is to contact the relevant agency who handled your BGC and request for more information. By law you are entitled to this information. They normally will give you a free copy of the report also. If Hirease conducted your check, you can call them directly at 866-693-1764 if Checkr performed your check, please call 844-224-3257 for assistance.

Now, regarding pending court cases, if you don’t think the case will work itself out, you can keep your fingers crosses and apply anyway and hope for the best. If your application is rejected, you can always apply again after the case has been resolved in your favor. 

Checking Status:

If you are currently in the background check process with Uber, you should be receiving a follow-up soon. It can take 7-10 business days for it to process. Don’t panic – sometimes if you have lived in multiple states it could take longer.

If it has taken more than 3 weeks, you can email Uber support to inquire what is causing the delay. But before you do, check your spam folder in your email account to see if you have already received correspondence regards to your application status. If Checkr performed your background check, you can check your status by going to https://applicant.checkr.com/.

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